Terms of Service
Clear and fair terms for our mindful AI services. Understanding our mutual rights and responsibilities.
Last updated: January 2025
Agreement Overview
These Terms of Service ("Terms") govern your access to and use of Sindhan.ai's mindful AI platform and services. By using our services, you agree to be bound by these Terms.
Key Principle: We believe in transparent, fair partnerships that deliver mutual value while respecting data privacy and security.
Our Services
AI Analysis Platform
- • Business process discovery and analysis
- • Automation opportunity identification
- • ROI calculation and projections
- • Performance monitoring and optimization
Professional Services
- • Implementation consulting
- • Custom AI model development
- • Integration support and training
- • Ongoing strategic optimization
Your Responsibilities
Account Management
- • Maintain accurate account information
- • Secure your login credentials
- • Notify us of any unauthorized access
- • Comply with all applicable laws and regulations
Data and Content
- • Ensure you have rights to data you provide
- • Maintain data accuracy and completeness
- • Respect intellectual property rights
- • Follow our Acceptable Use Policy
Service Level Agreement (SLA)
Enterprise-Grade Reliability
We guarantee 99.9% uptime for our platform with industry-leading support and response times.
99.9% Uptime
Guaranteed platform availability
4-Hour Response
Support ticket response time
24/7 Monitoring
Continuous system monitoring
Pricing and Billing
Billing Terms
- • Payment: Monthly or annual billing cycles available
- • Currency: All prices in USD unless otherwise specified
- • Taxes: Prices exclude applicable taxes (added at checkout)
- • Late Payments: Service may be suspended after 15 days past due
Refund Policy
- • 30-Day Guarantee: Full refund within 30 days of first payment
- • Pro-rated Refunds: Available for annual plans upon cancellation
- • Processing Time: Refunds processed within 5-7 business days
Intellectual Property
Our IP Rights
- • Sindhan.ai platform and technology
- • AI models, algorithms, and methodologies
- • Documentation, guides, and training materials
- • Trademarks, logos, and brand assets
Your IP Rights
- • Your business data remains yours
- • Insights generated from your data
- • Custom configurations and workflows
- • Your trademarks and proprietary information
Limitation of Liability
Important Legal Information
Service Warranty: We provide our services "as is" with a commitment to high quality and reliability, subject to our SLA guarantees.
Liability Limits: Our total liability for any claims related to our services is limited to the amount you paid us in the 12 months prior to the claim.
Exclusions: We are not liable for indirect, incidental, or consequential damages, except where prohibited by law.
Termination
By You
You may terminate your account at any time:
- • Cancel through your account settings
- • Email us at hello@sindhan.ai
- • 30-day data export period provided
By Sindhan.ai
We may terminate for:
- • Violation of these Terms
- • Non-payment after notice period
- • Illegal or harmful use of services
- • 30-day advance notice for other reasons
Legal and Contact Information
Legal Questions
Legal Team: legal@sindhan.ai
Governing Law: Delaware, United States
Dispute Resolution: Binding arbitration
Changes to Terms: 30-day notice required
General Support
General Inquiries: hello@sindhan.ai
Technical Support: support@sindhan.ai
Phone: +1 (888) SINDHAN
Business Hours: Mon-Fri 8AM-8PM EST